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We are very sorry that you are having an issue with your product. In order to best serve you, please read the following carefully:

  1. Have you reached out to the retailer where you purchased the product from (if it wasn’t directly from our website)? If you have not, please do so. If they are unable to assist you, continue with your warranty claim.
  2. You MUST still have the product in your possession. DO NOT throw product away until instructed to do so.
  3. Claims for multiple products should include information and photos of all products the claim is being submitted for.

Once you fill out the form below, a member from our team will get back in touch with you. In order to process your warranty claim, we will need all of the information requested in the form. If you have any questions, please call 860.345.9595.

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GCI Outdoor Headquarters
457 Killingworth Road
Higganum, CT 06441
Main Office: (860) 345-9595
Toll-Free: (800) 956-7328
Customer Service: (860) 345-9595 (Press “0”)
Fax: (860) 345-2966

Office Hours:

Monday – Thursday 8:00 am – 5:00 pm EST
Friday 8:00 am – 2:00 pm EST